🛠️ Problem-Solving & Conflict Navigation

Course content

• Section
  1

  Section 1 – Understanding the Nature of Problems and Conflicts

  • 15 live classes
  • 00:00:00
  • 1.1 – What Makes a Problem Different From a Conflict 00:00:00
  • 1.2 – Recognizing Everyday Sources of Conflict 00:00:00
  • 1.3 – The Role of Perception in Problem Definition 00:00:00
  • 1.4 – Short-Term vs. Long-Term Problems 00:00:00
  • 1.5 – Distinguishing Internal vs. External Conflicts 00:00:00
  • 1.6 – How Unmet Needs Create Tension 00:00:00
  • 1.7 – Power Dynamics and Conflict 00:00:00
  • 1.8 – Recognizing Hidden Agendas in Disputes 00:00:00
  • 1.9 – Common Myths About Conflict 00:00:00
  • 1.10 – Healthy vs. Unhealthy Conflict Patterns 00:00:00
  • 1.11 – Exploring Cultural Differences in Conflict 00:00:00
  • 1.12 – Understanding How Past Experiences Shape Conflict Responses 00:00:00
  • 1.13 – Differentiating Simple vs. Complex Problems 00:00:00
  • 1.14 – Learning the Stages of Conflict Escalation 00:00:00
  • 1.15 – Reframing Conflict as an Opportunity for Growth 00:00:00

• Section
  2

  Section 2 – Identifying Root Causes Instead of Surface Issues

  • 15 live classes
  • 00:00:00
  • 2.1 – Asking “Why” Questions to Get to the Core 00:00:00
  • 2.2 – Recognizing the Difference Between Symptoms and Causes 00:00:00
  • 2.3 – How Miscommunication Fuels Disputes 00:00:00
  • 2.4 – Identifying Emotional Needs Behind Arguments 00:00:00
  • 2.5 – Stress and Environmental Triggers in Conflict 00:00:00
  • 2.6 – How Financial or Resource Strains Drive Tension 00:00:00
  • 2.7 – Spotting Mistrust and Insecurity as Root Causes 00:00:00
  • 2.8 – Exploring Historical Conflicts That Reappear 00:00:00
  • 2.9 – Using the “5 Whys” Technique for Root Cause Analysis 00:00:00
  • 2.10 – Differentiating Immediate vs. Underlying Issues 00:00:00
  • 2.11 – Recognizing Projection in Conflict Situations 00:00:00
  • 2.12 – Understanding Personality Clashes 00:00:00
  • 2.13 – Spotting Patterns That Recur Across Disagreements 00:00:00
  • 2.14 – How Unspoken Expectations Create Problems 00:00:00
  • 2.15 – Turning Root Cause Awareness Into Resolution Strategies 00:00:00

• Section
  3

  Section 3 – Staying Calm and Regulated During Disagreements

  • 15 live classes
  • 00:00:00
  • 3.1 – The Importance of Emotional Regulation 00:00:00
  • 3.2 – Breathing Techniques for Staying Grounded 00:00:00
  • 3.3 – Using Mindfulness to Slow Down Reactions 00:00:00
  • 3.4 – Recognizing Early Signs of Escalation 00:00:00
  • 3.5 – Practicing Self-Talk for Calmness 00:00:00
  • 3.6 – Role of Empathy in Staying Centered 00:00:00
  • 3.7 – Identifying When You’re Too Triggered to Respond 00:00:00
  • 3.8 – Using Physical Movement to Release Tension 00:00:00
  • 3.9 – Grounding Exercises to Stay Present 00:00:00
  • 3.10 – Learning to Delay Responses 00:00:00
  • 3.11 – Creating Safe Spaces During Conflict 00:00:00
  • 3.12 – Practicing Tone Control in Heated Moments 00:00:00
  • 3.13 – Reframing Anger Into Curiosity 00:00:00
  • 3.14 – How to Exit an Argument Gracefully 00:00:00
  • 3.15 – Building Long-Term Emotional Resilience 00:00:00

• Section
  4

  Section 4 – Active Listening and Clarifying Before Responding

  • 15 live classes
  • 00:00:00
  • 4.1 – What Active Listening Really Means 00:00:00
  • 4.2 – Avoiding Interruptions While Others Speak 00:00:00
  • 4.3 – Practicing Reflective Statements 00:00:00
  • 4.4 – Asking Clarifying Questions Before Reacting 00:00:00
  • 4.5 – Using Nonverbal Cues to Show Engagement 00:00:00
  • 4.6 – Recognizing Misunderstandings Quickly 00:00:00
  • 4.7 – Summarizing What You Heard Accurately 00:00:00
  • 4.8 – Listening Without Planning a Rebuttal 00:00:00
  • 4.9 – The Role of Curiosity in Active Listening 00:00:00
  • 4.10 – How to Validate Feelings Without Agreeing 00:00:00
  • 4.11 – Using Silence Effectively in Conversations 00:00:00
  • 4.12 – Avoiding Defensive Listening Patterns 00:00:00
  • 4.13 – How Tone Affects Listening Perception 00:00:00
  • 4.14 – Active Listening in Group Settings 00:00:00
  • 4.15 – Practicing Listening as a Daily Skill 00:00:00

• Section
  5

  Section 5 – Collaborative Problem-Solving: Working Toward Win-Win Outcomes

  • 15 live classes
  • 00:00:00
  • 5.1 – Understanding the Win-Win Mindset 00:00:00
  • 5.2 – Shifting From Competition to Collaboration 00:00:00
  • 5.3 – Exploring Multiple Solutions Together 00:00:00
  • 5.4 – Brainstorming Without Judgment 00:00:00
  • 5.5 – Learning to Prioritize Shared Goals 00:00:00
  • 5.6 – Creating Fair Compromises 00:00:00
  • 5.7 – Avoiding Zero-Sum Thinking 00:00:00
  • 5.8 – Recognizing the Value of Each Perspective 00:00:00
  • 5.9 – Building Solutions That Meet Both Needs 00:00:00
  • 5.10 – Setting Clear Agreements 00:00:00
  • 5.11 – How to Test Potential Solutions 00:00:00
  • 5.12 – Balancing Flexibility With Firmness 00:00:00
  • 5.13 – Creating Accountability in Agreements 00:00:00
  • 5.14 – Practicing Mutual Respect in Decisions 00:00:00
  • 5.15 – Celebrating Shared Successes 00:00:00

• Section
  6

  Section 6 – Assertive Communication Without Escalation

  • 15 live classes
  • 00:00:00
  • 6.1 – Difference Between Assertive, Passive, and Aggressive Styles 00:00:00
  • 6.2 – Why Assertiveness Builds Respect 00:00:00
  • 6.3 – Using “I” Statements Effectively 00:00:00
  • 6.4 – Staying Firm Without Raising Volume 00:00:00
  • 6.5 – Practicing Calm Eye Contact and Posture 00:00:00
  • 6.6 – How to Handle Pushback Assertively 00:00:00
  • 6.7 – Avoiding Guilt While Setting Boundaries 00:00:00
  • 6.8 – Clear vs. Vague Communication 00:00:00
  • 6.9 – The Role of Confidence in Assertiveness 00:00:00
  • 6.10 – Avoiding Sarcasm and Contempt 00:00:00
  • 6.11 – When to Repeat Key Points Calmly 00:00:00
  • 6.12 – Recognizing When Assertiveness Turns to Aggression 00:00:00
  • 6.13 – Practicing Assertive Scripts in Daily Life 00:00:00
  • 6.14 – Encouraging Assertiveness in Others 00:00:00
  • 6.15 – Building Long-Term Assertive Habits 00:00:00

• Section
  7

  Section 7 – Mediation Skills: Finding Common Ground With Others

  • 15 live classes
  • 00:00:00
  • 7.1 – What Mediation Is and Isn’t 00:00:00
  • 7.2 – Neutral Language for Mediation 00:00:00
  • 7.3 – Creating Ground Rules for Fair Dialogue 00:00:00
  • 7.4 – How to Separate People From the Problem 00:00:00
  • 7.5 – Encouraging Equal Speaking Time 00:00:00
  • 7.6 – Recognizing Bias in Mediation 00:00:00
  • 7.7 – Balancing Power Differences in Discussions 00:00:00
  • 7.8 – The Role of Empathy in Mediation 00:00:00
  • 7.9 – Identifying Shared Values 00:00:00
  • 7.10 – Turning Disputes Into Shared Projects 00:00:00
  • 7.11 – Using Written Agreements in Mediation 00:00:00
  • 7.12 – Recognizing When Mediation Isn’t Enough 00:00:00
  • 7.13 – Practicing Patience as a Mediator 00:00:00
  • 7.14 – Avoiding Taking Sides During Mediation 00:00:00
  • 7.15 – Closing Mediation With Respect 00:00:00

• Section
  8

  Section 8 – Repairing Relationships After Conflict Resolution

  • 15 live classes
  • 00:00:00
  • 8.1 – Why Repair Work Matters After Conflict 00:00:00
  • 8.2 – The Role of Apology in Healing 00:00:00
  • 8.3 – Differentiating Genuine vs. Superficial Repair 00:00:00
  • 8.4 – Rebuilding Trust Step by Step 00:00:00
  • 8.5 – How to Address Lingering Hurt Feelings 00:00:00
  • 8.6 – Checking In on Agreements Post-Conflict 00:00:00
  • 8.7 – Restoring Affection After Arguments 00:00:00
  • 8.8 – Creating Shared Positive Experiences 00:00:00
  • 8.9 – How to Forgive Without Forgetting 00:00:00
  • 8.10 – Recognizing When More Work Is Needed 00:00:00
  • 8.11 – Avoiding Passive-Aggressive Behaviors After Conflict 00:00:00
  • 8.12 – Building Safety Through Transparency 00:00:00
  • 8.13 – How to Maintain Respect in Recovery 00:00:00
  • 8.14 – Small Daily Repairs That Prevent Relapse 00:00:00
  • 8.15 – Long-Term Commitment to Repairing Bonds 00:00:00

• Section
  9

  Section 9 – Preventing Future Conflicts Through Boundaries and Agreements

  • 15 live classes
  • 00:00:00
  • 9.1 – The Purpose of Healthy Boundaries 00:00:00
  • 9.2 – How to Recognize When a Boundary Is Needed 00:00:00
  • 9.3 – Communicating Boundaries Clearly 00:00:00
  • 9.4 – Negotiating Boundaries in Partnerships 00:00:00
  • 9.5 – Respecting Others’ Boundaries Without Resistance 00:00:00
  • 9.6 – The Role of Agreements in Reducing Conflict 00:00:00
  • 9.7 – Differentiating Flexible vs. Firm Boundaries 00:00:00
  • 9.8 – Identifying Early Boundary Violations 00:00:00
  • 9.9 – Using Time-Outs as Preventive Boundaries 00:00:00
  • 9.10 – How to Create Agreements That Stick 00:00:00
  • 9.11 – Reviewing and Adjusting Agreements Over Time 00:00:00
  • 9.12 – Boundaries in Group or Family Settings 00:00:00
  • 9.13 – How to Handle Pushback to Boundaries 00:00:00
  • 9.14 – Digital Boundaries in a Connected World 00:00:00
  • 9.15 – Making Prevention Part of Daily Practice 00:00:00

• Section
  10

  Section 10 – Building Confidence to Navigate Challenges in Any Setting

  • 15 live classes
  • 00:00:00
  • 10.1 – Why Confidence Matters in Problem-Solving 00:00:00
  • 10.2 – Overcoming Fear of Conflict 00:00:00
  • 10.3 – Recognizing Your Strengths in Conflict Navigation 00:00:00
  • 10.4 – How Practice Builds Confidence 00:00:00
  • 10.5 – Using Role-Play to Build Skills 00:00:00
  • 10.6 – Creating Positive Self-Talk Habits 00:00:00
  • 10.7 – Preparing for Difficult Conversations 00:00:00
  • 10.8 – How Small Wins Build Confidence 00:00:00
  • 10.9 – Turning Mistakes Into Learning Opportunities 00:00:00
  • 10.10 – Managing Anxiety in Challenging Situations 00:00:00
  • 10.11 – Confidence Through Knowledge and Preparation 00:00:00
  • 10.12 – Practicing Calm Authority 00:00:00
  • 10.13 – Building Confidence as a Team 00:00:00
  • 10.14 – Long-Term Confidence Maintenance 00:00:00
  • 10.15 – Confidence in New and Unexpected Situations 00:00:00