Course content

• Section
  1

  Section 1 – Understanding What a Crisis Is and How It Develops

  • 75 live classes
  • 00:00:00
  • 1.1 Defining a Crisis in Daily Life 00:00:00
  • 1.2 Types of Crises: Emotional, Behavioral, and Situational 00:00:00
  • 1.3 Stages of Crisis Development 00:00:00
  • 1.4 The Difference Between Stress and Crisis 00:00:00
  • 1.5 How Unresolved Stress Builds Toward Crisis 00:00:00
  • 1.6 Recognizing Crisis Patterns Over Time 00:00:00
  • 1.7 Internal vs. External Crisis Triggers 00:00:00
  • 1.8 How Past Trauma Can Influence Crisis Response 00:00:00
  • 1.9 The Role of Mental Health in Crisis Development 00:00:00
  • 1.10 How Family and Environment Impact Crisis Situations 00:00:00
  • 1.11 Differentiating Between Crisis and Emergency 00:00:00
  • 1.12 How Crises Affect Communication and Relationships 00:00:00
  • 1.13 The Role of Coping Skills in Preventing Crisis Escalation 00:00:00
  • 1.14 Why Early Recognition Prevents Full Crisis 00:00:00
  • 1.15 Building Awareness of Your Personal Crisis Cycle 00:00:00
  • 1.16 – Identifying Warning Signs Before Escalation 00:00:00
  • 1.17 – How Fear Shapes Crisis Response 00:00:00
  • 1.18 – The Brain’s Role in Fight, Flight, or Freeze 00:00:00
  • 1.19 – Understanding Dissociation During Crisis 00:00:00
  • 1.20 – Why Some People Shut Down Under Pressure 00:00:00
  • 1.21 – The Impact of Substance Use on Crisis Episodes 00:00:00
  • 1.22 – Recognizing Emotional Flooding 00:00:00
  • 1.23 – Understanding Crisis Fatigue 00:00:00
  • 1.24 – How Sleep Deprivation Affects Crisis Threshold 00:00:00
  • 1.25 – The Role of Shame and Guilt in Escalation 00:00:00
  • 1.26 – Recognizing Sudden Changes in Behavior 00:00:00
  • 1.27 – Common Myths About What Counts as a Crisis 00:00:00
  • 1.28 – Identifying the “Build-Up Phase” of a Crisis 00:00:00
  • 1.29 – Understanding Risk Factors for Recurrent Crises 00:00:00
  • 1.30 – Social Isolation as a Silent Trigger 00:00:00
  • 1.31 – How Cultural Norms Influence Crisis Perception 00:00:00
  • 1.32 – Recognizing Escalation in Real-Time 00:00:00
  • 1.33 – The Importance of Self-Regulation in Prevention 00:00:00
  • 1.34 – Managing Sensory Overload During Crisis 00:00:00
  • 1.35 – When Internal Dialogue Fuels Crisis 00:00:00
  • 1.36 – Differentiating Between Irritability and Crisis 00:00:00
  • 1.37 – The Role of Powerlessness in Escalation 00:00:00
  • 1.38 – Understanding Helplessness as a Precursor 00:00:00
  • 1.39 – When Anxiety Turns Into Crisis 00:00:00
  • 1.40 – Recognizing Crisis in Non-Verbal Communication 00:00:00
  • 1.41 – Crisis as a Response to Broken Trust 00:00:00
  • 1.42 – How Grief Triggers Crisis Reactions 00:00:00
  • 1.43 – Understanding Identity Confusion in Crisis 00:00:00
  • 1.44 – Crisis Behavior in Children vs. Adults 00:00:00
  • 1.45 – Recognizing Self-Harm Risk in Crisis 00:00:00
  • 1.46 – Financial Stress and Crisis Correlation 00:00:00
  • 1.47 – Recognizing Suicidal Thinking as Crisis 00:00:00
  • 1.48 – How Overstimulation Can Precede Meltdown 00:00:00
  • 1.49 – The Impact of Bullying and Harassment on Crisis 00:00:00
  • 1.50 – Understanding Reactions to Sudden Change 00:00:00
  • 1.51 – Identifying Denial in Crisis Situations 00:00:00
  • 1.52 – The Link Between Hopelessness and Escalation 00:00:00
  • 1.53 – How Caregiver Burnout Can Lead to Crisis 00:00:00
  • 1.54 – Social Media’s Influence on Emotional Crisis 00:00:00
  • 1.55 – How Medical Conditions Can Trigger Crisis 00:00:00
  • 1.56 – Recognizing Panic Attacks as Crisis Events 00:00:00
  • 1.57 – When Rage Becomes a Red Flag 00:00:00
  • 1.58 – Why People “Snap”: A Breakdown of Moments 00:00:00
  • 1.59 – Understanding Emotional Dysregulation 00:00:00
  • 1.60 – The Crisis of Being Misunderstood 00:00:00
  • 1.61 – The Influence of Toxic Environments 00:00:00
  • 1.62 – How Lack of Control Leads to Crisis 00:00:00
  • 1.63 – Recognizing the Role of Emotional Triggers 00:00:00
  • 1.64 – Understanding Behavioral Outbursts 00:00:00
  • 1.65 – When Silence Speaks Loudly: Non-Response as Crisis 00:00:00
  • 1.66 – Recognizing Passive Crisis Symptoms 00:00:00
  • 1.67 – How Rumination Escalates Emotional Crisis 00:00:00
  • 1.68 – Environmental Factors That Contribute to Crisis 00:00:00
  • 1.69 – The Danger of Ignoring Minor Crisis Signs 00:00:00
  • 1.70 – Building a Personal Crisis Timeline 00:00:00
  • 1.71 – Understanding the “Calm Before the Storm” 00:00:00
  • 1.72 – Recognizing Regression During Crisis 00:00:00
  • 1.73 – How Control-Seeking Behaviors Signal Risk 00:00:00
  • 1.74 – How Crisis Can Be a Learned Response 00:00:00
  • 1.75 – Why Emotional Numbness Matters 00:00:00

• Section
  2

  Section 2 – Early Warning Signs: Recognizing Triggers Before Escalation

  • 15 live classes
  • 00:00:00
  • 2.1 Understanding Emotional Triggers 00:00:00
  • 2.2 Physical Signs of Rising Stress 00:00:00
  • 2.3 Behavioral Warning Signals Before Crisis 00:00:00
  • 2.4 Identifying Thought Patterns That Fuel Escalation 00:00:00
  • 2.5 How to Notice Changes in Voice and Tone 00:00:00
  • 2.6 Recognizing Withdrawal as a Warning Sign 00:00:00
  • 2.7 Spotting Irritability and Impulsivity 00:00:00
  • 2.8 Understanding How Substance Use Triggers Crisis 00:00:00
  • 2.9 Social Situations That Commonly Trigger Escalation 00:00:00
  • 2.10 Journaling Warning Signs for Self-Awareness 00:00:00
  • 2.11 Using Checklists to Track Personal Triggers 00:00:00
  • 2.12 How to Communicate Early Signs to Support Systems 00:00:00
  • 2.13 Recognizing Signs in Others Around You 00:00:00
  • 2.14 Teaching Children and Teens to Identify Triggers 00:00:00
  • 2.15 Practicing Daily Self-Check for Crisis Indicators 00:00:00

• Section
  3

  Section 3 – Staying Calm: Self-Regulation Skills in High-Stress Moments

  • 15 live classes
  • 00:00:00
  • 3.1 The Role of Breathing in Self-Regulation 00:00:00
  • 3.2 Grounding Exercises to Stay Present 00:00:00
  • 3.3 Identifying Your Personal Calming Strategies 00:00:00
  • 3.4 How Positive Self-Talk Reduces Escalation 00:00:00
  • 3.5 Using Visualization to Stay Calm 00:00:00
  • 3.6 Relaxation Techniques That Work in Seconds 00:00:00
  • 3.7 Counting and Pausing Before Reacting 00:00:00
  • 3.8 How to Decrease Adrenaline in the Body 00:00:00
  • 3.9 Learning to Step Away Without Escaping 00:00:00
  • 3.10 Physical Exercise as a Calming Strategy 00:00:00
  • 3.11 Creating a Calming Ritual or Routine 00:00:00
  • 3.12 How to Regain Control After Losing Temper 00:00:00
  • 3.13 Using Music or Sound for Regulation 00:00:00
  • 3.14 How Sleep Impacts Your Ability to Stay Calm 00:00:00
  • 3.15 Developing a Personal Self-Regulation Toolkit 00:00:00

• Section
  4

  Section 4 – Verbal De-escalation: Using Tone, Words, and Listening

  • 15 live classes
  • 00:00:00
  • 4.1 The Power of a Calm Voice in Tense Moments 00:00:00
  • 4.2 Choosing Neutral Words Over Blame 00:00:00
  • 4.3 Using “I” Statements to Lower Tension 00:00:00
  • 4.4 Active Listening as a De-escalation Tool 00:00:00
  • 4.5 Avoiding Sarcasm, Criticism, and Threats 00:00:00
  • 4.6 How to Show Empathy Through Words 00:00:00
  • 4.7 Reflective Statements That Calm Others 00:00:00
  • 4.8 How to Slow Down Speech During Crisis 00:00:00
  • 4.9 Avoiding Trigger Words and Phrases 00:00:00
  • 4.10 Asking Open-Ended Questions to Defuse Conflict 00:00:00
  • 4.11 Practicing Silence as a Tool 00:00:00
  • 4.12 Reassurance and Supportive Language 00:00:00
  • 4.13 Acknowledging Feelings Without Agreeing 00:00:00
  • 4.14 Practicing Role-Plays for Verbal De-escalation 00:00:00
  • 4.15 Developing Crisis Communication Scripts 00:00:00

• Section
  5

  Section 5 – Non-Verbal Communication: Body Language and Safety Positioning

  • 15 live classes
  • 00:00:00
  • 5.1 Understanding the Role of Non-Verbal Signals 00:00:00
  • 5.2 How Posture Can Diffuse or Escalate Tension 00:00:00
  • 5.3 Facial Expressions That Show Calm 00:00:00
  • 5.4 Eye Contact: When to Use and Avoid 00:00:00
  • 5.5 Understanding Personal Space in Crisis 00:00:00
  • 5.6 Positioning for Safety and Respect 00:00:00
  • 5.7 The Role of Gestures in Communication 00:00:00
  • 5.8 Avoiding Aggressive Movements 00:00:00
  • 5.9 How Clothing and Appearance Affect Perception 00:00:00
  • 5.10 Using Calm Hand Movements 00:00:00
  • 5.11 Practicing Relaxed Non-Verbal Cues 00:00:00
  • 5.12 Awareness of Proximity in High-Stress Situations 00:00:00
  • 5.13 Recognizing Non-Verbal Triggers in Others 00:00:00
  • 5.14 Practicing Safe Body Language With Role-Plays 00:00:00
  • 5.15 Combining Verbal and Non-Verbal De-escalation 00:00:00

• Section
  6

  Section 6 – Creating Safe Spaces and Reducing Environmental Stressors

  • 15 live classes
  • 00:00:00
  • 6.1 What Makes a Space Feel Safe? 00:00:00
  • 6.2 How Noise Affects Stress Levels 00:00:00
  • 6.3 The Role of Lighting in Calm Environments 00:00:00
  • 6.4 Importance of Organization and Cleanliness 00:00:00
  • 6.5 How Crowding Raises Tension 00:00:00
  • 6.6 Creating Private Spaces for Cool-Down 00:00:00
  • 6.7 Safety Planning in Public Environments 00:00:00
  • 6.8 Using Sensory Tools for Comfort 00:00:00
  • 6.9 How Colors Influence Stress 00:00:00
  • 6.10 Managing Temperature and Comfort in a Crisis Space 00:00:00
  • 6.11 Removing Weapons or Dangerous Objects 00:00:00
  • 6.12 Creating a Personal “Safe Corner” at Home 00:00:00
  • 6.13 How to Ask for Space Respectfully 00:00:00
  • 6.14 Teaching Children to Identify Safe Zones 00:00:00
  • 6.15 Maintaining a Crisis-Free Environment 00:00:00

• Section
  7

  Section 7 – Problem-Solving in the Moment: Choices That Lower Tension

  • 15 live classes
  • 00:00:00
  • 7.1 Identifying the Real Problem vs. Surface Issues 00:00:00
  • 7.2 Staying Solution-Oriented During Conflict 00:00:00
  • 7.3 How to Break Down Big Problems Into Small Steps 00:00:00
  • 7.4 Generating Multiple Options Quickly 00:00:00
  • 7.5 Using Pros and Cons to Decide Safely 00:00:00
  • 7.6 Negotiation Strategies That Work in Crisis 00:00:00
  • 7.7 Practicing Fair Compromise 00:00:00
  • 7.8 Redirecting Energy Into Constructive Action 00:00:00
  • 7.9 Using Humor Appropriately to Defuse Tension 00:00:00
  • 7.10 Role-Playing Problem-Solving Scenarios 00:00:00
  • 7.11 How to Identify When the Problem Is Unsolvable in the Moment 00:00:00
  • 7.12 Practicing Self-Control Before Offering Solutions 00:00:00
  • 7.13 Helping Children Problem-Solve in Crisis 00:00:00
  • 7.14 Knowing When to Revisit the Issue Later 00:00:00
  • 7.15 Building Long-Term Problem-Solving Skills 00:00:00

• Section
  8

  Section 8 – Crisis Planning: Building Personalized Prevention Strategies

  • 15 live classes
  • 00:00:00
  • 8.1 What Is a Crisis Prevention Plan? 00:00:00
  • 8.2 Identifying High-Risk Situations 00:00:00
  • 8.3 Listing Personal Triggers in the Plan 00:00:00
  • 8.4 Naming Support Contacts in a Crisis 00:00:00
  • 8.5 Developing a “Calm Down” Action List 00:00:00
  • 8.6 Writing a Personal Crisis Safety Agreement 00:00:00
  • 8.7 Creating Family or Household Crisis Plans 00:00:00
  • 8.8 Role-Playing the Plan With Support People 00:00:00
  • 8.9 Keeping a Crisis Card in Your Wallet 00:00:00
  • 8.10 Using Technology to Support Crisis Planning 00:00:00
  • 8.11 Updating the Plan Regularly 00:00:00
  • 8.12 Involving Children in Age-Appropriate Crisis Planning 00:00:00
  • 8.13 Identifying Safe Locations to Go in Crisis 00:00:00
  • 8.14 Communicating the Plan to Professionals 00:00:00
  • 8.15 Practicing the Plan Through Drills 00:00:00

• Section
  9

  Section 9 – Knowing When to Seek Outside Help or Emergency Support

  • 15 live classes
  • 00:00:00
  • 9.1 Recognizing When Self-Regulation Isn’t Enough 00:00:00
  • 9.2 Understanding When to Call a Crisis Hotline 00:00:00
  • 9.3 How to Safely Call Emergency Services 00:00:00
  • 9.4 The Role of Mental Health Professionals in Crisis 00:00:00
  • 9.5 When to Involve Family or Friends 00:00:00
  • 9.6 Understanding Hospitalization Options 00:00:00
  • 9.7 How to Ask for Help Without Shame 00:00:00
  • 9.8 Teaching Children How to Seek Help 00:00:00
  • 9.9 How to Know If Someone Needs Immediate Medical Help 00:00:00
  • 9.10 Creating a Support Team List 00:00:00
  • 9.11 Using Peer Support Resources 00:00:00
  • 9.12 Setting Boundaries With Emergency Contacts 00:00:00
  • 9.13 Role of Case Managers and Social Workers in Crisis 00:00:00
  • 9.14 How to Safely De-escalate Until Help Arrives 00:00:00
  • 9.15 Knowing Legal Rights in Emergency Situations 00:00:00

• Section
  10

  Section 10 – Post-Crisis Recovery: Reflection, Repair, and Moving Forward

  • 15 live classes
  • 00:00:00
  • 10.1 Why Reflection Is Important After Crisis 00:00:00
  • 10.2 Identifying What Worked in Crisis Management 00:00:00
  • 10.3 Recognizing Mistakes Without Shame 00:00:00
  • 10.4 Journaling as a Recovery Tool 00:00:00
  • 10.5 How to Rebuild Trust After Conflict 00:00:00
  • 10.6 The Role of Apology in Healing 00:00:00
  • 10.7 Repairing Relationships Affected by Crisis 00:00:00
  • 10.8 Learning to Forgive Yourself 00:00:00
  • 10.9 Building New Coping Strategies After Crisis 00:00:00
  • 10.10 Using Support Groups for Recovery 00:00:00
  • 10.11 Teaching Children How to Recover From Crisis 00:00:00
  • 10.12 Creating a Post-Crisis Self-Care Plan 00:00:00
  • 10.13 Practicing Gratitude in Recovery 00:00:00
  • 10.14 How to Turn Crisis Into Growth 00:00:00
  • 10.15 Creating a Long-Term Resilience Plan 00:00:00